Frequently Asked Questions (FAQ)

Do you ship internationally?

Yes, Juspit offers worldwide shipping. Please note that international orders may be subject to import duties and taxes levied by the destination country. These charges are beyond our control and vary by country. We recommend contacting your local customs office for detailed information.

What is the difference between Eau de Toilette and Eau de Parfum?

The primary difference lies in the concentration of fragrance oils:

  • Eau de Parfum (EDP): Contains a higher concentration, offering a more intense scent that lasts longer.
  • Eau de Toilette (EDT): Has a lighter concentration, resulting in a subtler fragrance with a shorter duration.

 What are fragrance notes?

Fragrance notes are the individual components that make up a perfume's scent profile:

  • Top Notes: The initial, often light scents perceived immediately upon application.
  • Heart (Middle) Notes: Emerge after the top notes dissipate, forming the core of the fragrance.
  • Base Notes: Develop last, providing depth and longevity to the fragrance.

How should I store my perfumes?

To maintain the quality and longevity of your fragrances:

  • Store them in a cool, dry place away from direct sunlight.
  • Keep bottles tightly closed to prevent evaporation and oxidation.

What is a tester?

Testers are full-sized, authentic fragrances intended for display at retail counters. They are often sold at a discount and may come in plain packaging, sometimes without a cap. The fragrance itself is identical to the standard retail version.

What payment methods do you accept?

We accept major credit cards, PayPal, and bank transfers. All transactions are processed securely to ensure your information's safety.

Can I return a product?

Yes, we have a 7-day return policy for unopened and unused products. Please refer to our Returns & Refunds Policy for detailed information.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number on our website or the carrier's site to monitor your shipment's progress.

 Do you offer wholesale options?

Yes, we provide wholesale opportunities for retailers looking to expand their inventory. Visit our Wholesale Program page for more details.

What is the Juspit Box?

The Juspit Box is designed for aspiring entrepreneurs to start their own perfume business with minimal investment. Each box includes a selection of best-selling fragrances. Learn more on our Juspit Box page.

Can I cancel or modify my order after placing it?

Once an order is placed, it can only be canceled or modified within 24 hours of confirmation. After this period, the order will be processed and shipped. Please contact our support team for assistance.

What happens if my package is damaged during shipping?

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We’ll work with you to resolve the issue promptly.

Do you offer gift wrapping or custom packaging?

Yes, we offer gift wrapping services for select items. During checkout, you can choose this option and add a personalized message for the recipient.

Are your fragrances fresh, or could they be expired?

All our fragrances are 100% fresh and authentic. We source directly from manufacturers and distributors to ensure the highest quality. We never sell expired or old stock.

Can I order samples before purchasing full-size bottles?

Yes, we offer samples for many of our fragrances so you can try them before committing to a full-size purchase. Check our Samples Collection for availability.